© Dobby Glass & © Dobby Stained Glass 2005-2021

​​​Payment Policy
Method of Payments Accepted: VISA, MC, AMERICAN EXPRESS, DISCOVER, Cash.  Online purchases through DobbyGlass.com are processed through Square.  

Combined Shipping
If you would like to purchase multiple products, I will combine shipping costs.  Please contact  me directly before purchasing or checking out  at  352-348-7861 or via email Debbie@DobbyGlass.com.

Shipping Policy
US sales only. PLEASE NOTE: Items being shipped to Hawaii or Alaska may require additional shipping charges;  products are shipped from Clermont, Florida 34711. All purchases will be shipped to the address provided during the checkout process.  Products cannot be shipped to a PO Box, a physical address must be provided during checkout; please be sure to provide a complete, accurate shipping address and phone number to ensure delivery. If a shipping address is provided incorrectly by the buyer, buyer assumes the cost to reship the product if returned to Dobby Glass undelivered. Products are shipped within three to five business days after receipt of cleared payment. Products must be opened and inspected by the buyer the day the item is delivered. If the item is damaged by the shipper, I must be notified the day the item is delivered or a damage claim will not be filed and a refund will not be issued. Refunds will be issued when the claim is settled with the shipper.

Custom Orders

Custom orders require a 50% deposit; unique custom orders (names, numbers) require payment in full when order is placed. Balance is due upon completion. Product will be shipped 3-5 days after payment in full is received. Deposits are non-refundable. Production time can vary and is estimated. Custom orders must be paid in full within seven days of completion. After seven days of non-payment of balance due, custom order will be resold.

Refund & Exchange Policy
All sales are final. If you are not satisfied with your purchase, please contact me.

Other Policies
All of my products are handmade by me, in my studio, in Clermont, Florida. If you have any questions, please email me Debbie@DobbyGlass.com. Original Designs are the express property of Dobby Stained Glass and/or Dobby Glass. Duplication or reproduction of likeness of designs without express written permission is prohibited.

Additional Photos / Etsy Shop

If you would like to see expanded views of my products and multiple photos, please visit my Etsy shop using the link above.